Some Marietta auto owners wonder why Aero Automotive and other Marietta auto repair shops charge a fee for diagnostic services.
Think about it: When you hire a local Atlanta HVAC technician to check out a problem with your air conditioner you’ll probably pay a diagnostic fee. When you visit your Woodstock doctor for a health problem, you pay the physician to diagnose the ailment and of course for the tests that go along with it.
So receiving a diagnostic charge at Aero Automotive for a tricky automotive problem shouldn’t be a surprise. In the Atlanta area, automotive diagnostics can cover quite a range. If you hear a noise in your suv brakes when you slow down in rush-hour traffic on a busy GEORGIA interstate, you pull off the next off-ramp and take a quick visual check. That is usually enough to know what needs to be done. If you’re having an intermittent problem with your suv engine, however, Aero Automotive diagnosis may be much more involved.
Much of the Atlanta drivers’s confusion comes when the problem involves the check engine light. The check engine light comes on when the engine management computer has sensed a problem.
There’s a common misconception among Woodstock, Marietta, and Kennesaw drivers that the trouble code tells the Aero Automotive technician exactly what’s wrong. They wonder why there is a diagnostic charge – because the scanner quickly gave the diagnosis.
In reality, it is not that easy and straightforward. The computer monitors many sensors throughout the vehicle. When one of these sensors has a reading that’s out of parameters, the computer will record a trouble code and turn on the check engine light.
The suv computer’s trouble code just tells the Aero Automotive technician what engine parameter is out of range – not what’s causing it. The technician needs to determine the underlying problem that’s causing the malfunction.
There are many problems that could cause a troublesome sensor reading for Aero Automotive customers. The Aero Automotive service advisor makes a list of the most likely causes and begins tracking down the source of the problem. This takes time.
Atlanta service centers subscribe to databases that document possible causes for all the possible trouble codes. The databases outline procedures for confirming a diagnosis and provide the documented repair. These databases are specific to each vehicle and engine combination.
Some diagnoses are quick and easy. Others are more involved, time-consuming, and difficult. Of course Aero Automotive wants to figure out what’s wrong with your suv and get you back on the road as quickly as possible.
We find that a lot of Marietta service and repair at Aero Automotive are a little tentative when they talk with their automotive advisors. They want to ask questions, but don’t want to be embarrassed or to seem pushy. Cars are very complicated and there’s more to know about them than most of us have the time to learn. Maybe it’s because cars have become so much more reliable that the average person just doesn’t need to know as much to keep their vehicle on the road.
You know, your local hospital has a Patient’s Bill of Rights that they post throughout the hospital. We think our Marietta automotive service customers also have a right to ask any question they need to understand what is wrong with their car and what it will take to fix it. They need to feel free to ask the cost and benefits of recommended services. And they certainly have a right to understand the financial end of the transaction.
It’s all about the communication. It’s a little harder when you’re trying to find the right service center in Marietta. But once you’ve developed a relationship, the communication should come easier.
What are some of the barriers to communication? Well, let’s go back to the medical example. When your doctor’s explaining something to you, it’s something that she understands very well and is very familiar with. So she may use jargon you don’t understand or that you don’t have the education and training that’s foundational to understanding what she’s trying to explain.
So you fall behind and get frustrated.
It can be the same with your Marietta automotive service advisors. Most of them are very busy trying to service and fix cars to get their customers back on the road. So, just ask when you feel you need more information.
Financial related issues seem to be most frustrating to customers. If you’re not sure, ask what the payment policies are. For example, there’s a big difference between giving your car a quick once over and doing a thorough inspection. Diagnosing a problem may take quite a while. Make sure you know what’s done as a courtesy and what has a fee. Remember, you still have to pay for the office visit even if the doctor says you only have a cold.
Communication is a two way street. If you have some real budget concerns, ask your Marietta service advisor what he can do. He can give you priorities and options. He can tell you what needs to be taken care of right away for safety or financial reasons. Then you can work out a plan for when to get the rest done. He can also help you with options on the parts. The preference is to always use a high-quality part with a reputation for reliability. But if money is real tight, he might be able to find a rebuilt part or a used part. He should tell you the difference in the guarantee for the part so you can make a good decision.
Ask about warranties for parts and labor. Be sure to get all the paperwork you need to make a possible claim in the future. Your service center and its technicians stand behind their work and want you to understand precisely what that means.
Be sure to ask for and keep a detailed explanation of all the work that’s done on your vehicle. These records will help you keep track of service, warranties and document the good care your vehicle has received when the time comes to sell it.
Call Aero Automotive to make an appointment. 4725 Canton Rd. Marietta, GEORGIA 30066 770-926-9050
When your suv has a problem, or just needs some routine service, you might get a little nervous. Your car’s so important to your life in Marietta, you need to back on the road as soon as possible – with the problem fixed right the first time.
If you’ve ever checked into some of the technician training Aero Automotive professionals receive, you may be surprised at how much specialized knowledge and skill goes into diagnosing and repairing a modern car. For example: Today there are four cylinder engines that generate more power than the 1980s-era V-8’s. I mean a new V-6 Toyota Camry could beat Sonny Crocket’s Ferrari in a race to sixty.
Our engines are more and more powerful and at the same time their fuel economy keeps inching up – even with steep Marietta gas prices. They are also amazingly reliable: Kudos to the automotive engineers at the leading auto makers. But the advances come at the price of simplicity. The modern cars Marietta motorists drive around GEORGIA expressways are so much more complex from a mechanical standpoint that it makes your head spin – not to mention the electronics.
Some suvs have several networked computers controlling most of the engine functions and many other vehicle operations as well. Marietta motorists take all of this sophistication for granted – but somebody has to fix it when it breaks. It’s a real challenge for Marietta Aero Automotive technicians to keep up, but we work hard to stay ahead of the technology. It requires a high level of commitment on the part of the technicians and the Marietta service centers as well.
Aero Automotive technicians receive training through a combination of formal classroom training, training provided at Aero Automotive by parts and equipment manufacturers, on-line courses and home study courses.
In addition to the expensive training, there’s the financial commitment for Aero Automotive to purchase the diagnostic and repair tools.
There are many independent certifications available at Aero Automotive all the way up to Master Technician. The ability to repair your suv requires a strong combination of training and resources. No one can know everything, so Marietta auto service centers subscribe to data services, technical libraries and even on-line communities that can help them when they run into a difficult problem.
It’s like those medical diagnosis shows on TV. Here are the symptoms – what’s the diagnosis and treatment? Diagnosis is every bit as much an art as a science. At Aero Automotive, we want everything to be simple, straightforward and inexpensive – but sometimes it just isn’t.
The next time you bring us your suv, don’t worry. You’re in good hands at Aero Automotive.
Owning a car is a dream that, if we’re lucky, we achieve in our teenage years. All we could think about then is the freedom our cars gave us. But to keep that freedom alive, we have to make sure that our cars last longer without costing us huge amounts of money.
That’s where regular car servicesand maintenance check ups come in. By following your service plan (as well as coming in before long trips or if you feel that your car isn’t working properly) and having an experienced auto mechanic in Woodstock, GA look over your car, you’ll be able to stay safe, extend the life of your car dramatically and save money at the same time!
Car mechanics know exactly what to do at each service interval, and can quickly see if any parts are likely to cause you trouble in the future. By having these parts swapped out with quality replacements before they fail completely, you’ll be saving yourself the hassle and extra costs that come with a small problem becoming a large one.
By taking good care of your vehicle, you’ll be able to stay out on the road in that car for many more years than you’d expect, saving yourself the expense of having to replace your vehicle every few years. As cars and life in general becomes more and more expensive, this way of saving is becoming more significant. When compared to having to replace your vehicle, the cost of regular maintenance just doesn’t compare!
How to find the right auto repairs company for your car
If you’re planning to keep your car roadworthy and performing at its peak for many years to come, you need to partner from the very beginning with an auto repair company that you can trust. Many repair companies will replace parts that are in perfectly serviceable condition, and others are renowned for poor customer service, which is why people avoid the vehicle maintenance that their cars need.
At Aero Automotive, we will only replace parts that need it – and when we do, we only use top quality, guaranteed parts that will last you years to come. We’re not afraid to put our money where our mouths are either, and we’re happy to guarantee both our parts and labor with a Peace of Mind Warranty that lasts 24 months/24,000 miles. We’re proud to be a part of NAPA, a network that includes only the most trusted and skilled auto repair companies. Our company strives for customer service excellence, so you don’t need to worry about bringing your car in at any time or for any reason – no matter how small.
When you want to make your car last, you need to commit to a regular maintenance
Running a logistics company or department is a full-time job. Everything from car services and repairsto vehicle tracking, driver schedules, customer deliveries and client relationships become your problem. If there’s one thing that a logistics manager can’t afford to struggle with, it’s on-going vehicle maintenance and repairs.
When you partner with a reliable auto repair shop on Canton Highwaylike Aero Automotive, you can take a load off your shoulders and rest assured that experienced mechanics are maintaining and fixing your vehicles. Here are just some of the benefits of partnering with us:
We’ve got a sense of urgency
Time is money and when your trucks and vehicles aren’t operating, you’re missing out on valuable income. We understand that everything from routine checks and repairs to larger auto diagnostic tests and engine replacements need to happen within a short turnaround time so that you can get your vehicles back on their appropriate routes.
We stock the right parts
A major source of hold ups in car servicesis ordering parts and waiting for manufacturers to deliver these parts. When you partner with us, you will have a dedicated client manager who will make sure that all the parts for your truck and car repairs are ordered in advance.
We’ve got the experience
Our team of auto repair technicians have been working together for many years and we’ve got a knack for spotting problems and fixing issues within a short amount of time. If you’re looking for mechanics who understand the ins and outs of fleet maintenance, we’re the people you’ve been looking for.
Make an appointment with Aero Automotive to have your on board diagnostics analyzed. 4725 Canton Rd. Marietta, GEORGIA 30066 770-926-9050
Today we’re going to talk about on-board diagnostics and the questions we hear from folks around Marietta GEORGIA who need answers about diagnostic services. They want to know what diagnostics are, what’s involved and what the benefits are. They really want to understand the value of diagnostic scans by a trained technician in Marietta GEORGIA.
These are valid concerns. If you don’t understand something it’s really hard to know its value. Let’s start with some history.
Since 1996, all cars and light trucks in Marietta GEORGIA have been required to use a standardized diagnostic system to help repair technicians determine what’s wrong with your vehicle. The diagnostic system works with the vehicle’s Engine Control Module – the computer that controls many engine functions.
The computer monitors dozens of components and processes. Depending on what the sensors read, the computer will make adjustments to compensate for conditions and minor problems. When there is a condition that it can’t adjust for, the computer will turn on the check engine light.
It is also called the ‘service engine soon’ light on some vehicles. The warning light signals you to get into your Marietta GEORGIA service center so that the trouble code can be read and the problem can be fixed. Your service center will have a scan tool and powerful software that will help the technician diagnose the problem.
If you’ve searched for check engine light on the internet, you may have seen that you can buy an inexpensive scanner or go to an auto parts store to have the trouble code read to tell you exactly what’s wrong.
That’s a common myth. The code itself doesn’t tell you what’s broken. It starts you looking in the right place. It tells you what engine parameter is out of range – but it won’t tell you what’s wrong or how to fix it.
Let’s say you think your daughter has a fever. You take her temperature and it reads one 102 degrees. You’ve confirmed a fever, but you don’t know what’s causing it. Is it a 24 hour flu, an infection, appendicitis or leukemia? A fever is a symptom of all of these medical problems, but it takes a skilled physician’s examination and additional diagnostic tests to find out what is actually causing the fever.
An example of a trouble code could be: P0133, which reads ‘Bank 1 sensor 1 circuit slow response’. This means that the front oxygen sensor has a slow response time to changes in the air-fuel mix. If that’s all you knew about cars, you would think your oxygen sensor was broken and would replace it. Now, it could be the oxygen sensor – but it could also be a bad or contaminated airflow sensor, exhaust leak, electrical problem, an intake manifold leak or any of a number of other things.
You can imagine a lot of oxygen sensors have been replaced because of that code. So the on-board diagnostics point the way to where the trouble lies, but it takes some skill and high-tech equipment to actually pinpoint the problem. The cheap scan tools that a consumer can buy do not have the ability to retrieve some of the operating history that’s stored in the engine control computer. That history’s very helpful in diagnosing the problem. Service centers like Aero Automotive invest a lot of money in high-end diagnostic tools to help solve the mystery and get you back on the road as soon as possible without replacing a lot of parts that don’t need replacing.
So, on-board diagnostics provide a powerful starting place for a highly-trained, well-equipped technician to get to the bottom of your problem. When your check engine light comes on, get it checked at Aero Automotive. If the light burns steady – don’t panic. Get in to Aero Automotive soon to have the engine scanned. A flashing check engine light means that there is a severe engine problem. Get in as soon as you can – waiting too long can lead to very expensive damage.
And try to not drive at high speed or tow or haul heavy loads with a flashing check engine light.